Jasmine Ring

How do I choose my ring size?

To find your ring size, measure the circumference of your finger in millimeters using a flexible tape measure or a thin strip of paper. The measurement corresponds to your French ring size. For example, a finger circumference of 54 mm corresponds to a size 54.

How do I measure my ring size without a ring sizer?

Wrap a thin strip of paper around your finger without pulling it too tight. Mark the spot where the two ends meet, then measure the length with a ruler. Ideally, measure at the end of the day, when your fingers are at a normal temperature.

How do I measure a ring I already own?

Lay your ring flat and measure its inner diameter, from one inside edge to the other, in millimeters. Then look up this measurement in the size chart to find the corresponding size.

Is ring size the same for every finger?

No. Each finger can have a different size, and your left hand may also be slightly different from your right hand. Always measure the finger on which you plan to wear the ring.

Which size should I choose if I'm between two sizes?

If your measurement falls between two sizes, take into account the width of the ring and the finger in question. For a wide ring, the larger size will generally be more comfortable.

How do I choose the size of a ring to give as a gift?

The most reliable way is to discreetly measure a ring the person already wears on the same finger. Measure its inner diameter and compare it with our size chart. You can also ask someone close to them for their size.

What ring size for a 17.2 mm diameter?

An inner diameter of 17.2 mm corresponds to a ring size 54.

What ring size for a 17.8 mm diameter?

An inner diameter of 17.8 mm corresponds to a ring size 56.

What ring size for an 18.5 mm diameter?

An inner diameter of 18.5 mm corresponds to a ring size 58.

What ring size for a 19.1 mm diameter?

An inner diameter of 19.1 mm corresponds to a ring size 60.

All Clio Blue jewelry and watches come with a 2-year warranty against manufacturing defects under normal use. For the warranty to be valid, the jewelry must not have come into contact with chemical products.

In the event of a problem covered by the warranty, Clio Blue may offer to repair or, if necessary, replace the product. All requests must be accompanied by proof of purchase. Our customer service team remains available to assist you with the process.

To preserve the shine of your 925 sterling silver jewelry, wipe it regularly with a soft cloth and store it in a dry place, away from moisture. Also avoid prolonged contact with perfumes, cosmetics, household products, chlorine and seawater.

• Why can my 925 sterling silver jewelry turn black?

925 sterling silver can naturally tarnish or darken when exposed to air, moisture and certain everyday products. This is normal and does not mean the jewelry is of poor quality. Cleaning it with a suitable soft cloth usually restores its shine.

• Can I shower or swim with this piece?

We recommend removing this piece before showering or swimming in the sea or a pool. Chlorine, salt, soaps and cosmetic products can gradually dull the shine of silver and affect certain finishes or stones.

• How do I clean this piece without damaging it?

For everyday care, use a soft cloth and gently rub the surface of the jewelry. If it features a stone, a pearl or a special finish, avoid abrasive products and harsh cleaning methods.

• How should I store this piece when I'm not wearing it?

Keep your jewelry in a dry place, ideally in its pouch or box, and avoid storing it with other jewelry to limit friction, scratches and the risk of snagging.

• Can this piece be repaired or serviced?

If your jewelry is damaged or requires special care, Clio Blue offers after-sales service and repair services depending on the material and condition of the piece. We recommend calling on a professional rather than attempting a repair yourself.

Can I return a Clio Blue piece if I'm not satisfied with my purchase?

Yes. At Clio Blue, you have 14 days from receipt of your order to return your jewelry. The delivery date shown by Colissimo tracking is authoritative.

How do I return a Clio Blue piece?

You can return your jewelry free of charge in a Clio Blue store by presenting your invoice. You can also return it by mail, but the return shipping costs are then at your expense.

Can I return my Clio Blue jewelry in store?

Yes. Returns are free in any Clio Blue store. Simply bring the jewelry and your invoice. You can check the list of Clio Blue stores to find the one nearest you.

What are the conditions for returning a Clio Blue piece?

To be accepted, the jewelry must be new, unworn, in its original condition and presented in its original packaging. It must show no damage or alteration and must not have been engraved or personalized.

Can I return personalized or engraved jewelry?

No. Jewelry that has been engraved, inscribed or personalized cannot be returned.

How do I return a Clio Blue piece by mail?

You can send your return to the following address: Showroom Clio Blue, 19 Rue Meslay, 75003 Paris. A copy of your invoice must be included in the package so that your return can be identified and processed.

Are returns free at Clio Blue?

Returns are free in Clio Blue stores. For returns by mail, shipping costs are paid by the customer.

Can I get a refund for my order's shipping costs?

If you return your entire order, you can request a refund of the order's shipping costs, in accordance with the applicable return conditions.

Can I exchange a Clio Blue piece?

Yes. You have 14 days from the date of purchase in store or from receipt of your order to request an exchange. To make an exchange, contact Clio Blue customer service.

What are the conditions for exchanging a Clio Blue piece?

The jewelry must be new, unworn, undamaged and presented in its original packaging. Products that have already been exchanged, as well as custom-made or custom-modified jewelry, including resized or engraved pieces, cannot be exchanged.

What jewelry repair services does Clio Blue offer?

The Clio Blue jewelry workshop offers a repair and restoration service for antique jewelry, women's and men's jewelry, and watches. Work ranges from simple repairs, such as fixing a chain, to more complex restorations.

Main services include: resizing of wedding bands and rings, prong reinforcement, soldering, rhodium plating, polishing, setting repairs and pearl stringing.

In most cases, a repair cost estimate is provided after the piece has been examined. However, some special or complex pieces may require additional time to prepare the quote.

Services offered include:

- resizing (wedding band, ring)

- prong reinforcement

- soldering

- rhodium plating

- polishing

- bezel, bead and channel settings

- pearl stringing