Refund policy

At Clio Blue digital, if you are not satisfied with your purchase, you have 14 days from receipt of your order (with the Colissimo tracking date as proof) to return the product. You may then request a return of the item as well as a refund of your order.

ORDER RETURNS

Returns are free of charge if you drop off your order at one of the Clio Blue stores with your invoice. However, return shipping costs by mail are at your expense. The return conditions are as follows:

• The jewelry item(s) must be in their original packaging

• New and in original condition, unworn (showing no damage or alteration).

• Free of any engraving or personalized inscription

In-store return: Find the store nearest you and return your product free of charge.

Return by mail: Send your parcel to the following address: Showroom Clio Blue 19 Rue Meslay, 75003 Paris

A copy of the invoice must be enclosed with the parcel; otherwise, the return cannot be processed.

EXCHANGES

You have 14 days from the date of purchase in store or from receipt of the jewelry to exchange it. To make an exchange, please submit a request to customer service. The exchange conditions are as follows:

• The stone must not have been worn or damaged and must be returned in its original case.

• Products that have already been exchanged and custom-made products (resized, engraved, etc.) are not eligible for exchange.