FAQs

For any order placed on our site, it is necessary to create an account beforehand. Then, simply add items to your cart by clicking the “Add to Cart” button. Once in your basket, you can place an order by following the different steps of the order process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.

You can track your order from your customer account in the “My orders” section. This gives you access to the list of your orders and their status. The tracking link will be sent by email as soon as the order is shipped. It will also be available in the details of your order.

We do not modify orders once they are confirmed but we can cancel them, if this is still possible, so that you can reorder.

Cancellation will only be possible if the order is still awaiting preparation, once preparation has started we are no longer able to intervene and the shipment will be made.

During normal periods: between 48 to 72 business hours

Free delivery from 80 euros of purchase in France

We deliver via 2Shop (pickup point), Chronopost, and Colissimo depending on the destination. Several delivery methods are available depending on your country of residence:

France

• 2Shop Pickup Point (2/4 days): €3.90 (free for purchases over €80)
• Chronopost Home Express (D+1/6): €10
• Colissimo home delivery: €6.00

Belgium

• 2Shop Pickup Point (2/4 days): €4.50
• Chronopost Home Express: €8 (free for purchases over €80)

Germany, Luxembourg, Netherlands

• 2Shop Pickup Point (2/4 days): €5
• Chronopost Home Express: €8 (free for purchases over €80)

Portugal, Spain, Italy

• 2Shop Pickup Point (2/4 days): €5
• Chronopost Home Express: €10 (free for purchases over €80)

Poland, Bulgaria, Hungary, Czech Republic

• 2Shop Pickup Point (2/4 days): €8
• Chronopost Home Express: €10

Austria, Denmark, Finland, Slovenia, Slovakia, Croatia, Estonia, Latvia

• 2Shop Pickup Point (2/4 days): €11
• Chronopost Home Express: €10

Sweden, Greece, Cyprus, Lithuania, Romania, Ireland

• Chronopost Home Express: €10

United Kingdom

• Chronopost Home Express: €25

Switzerland

• 2Shop Pickup Point (2/4 days): €25
• Chronopost Home Express: €30

Americas (USA, Canada, Mexico)

• Chronopost Home Express: €35

China, HK, Singapore, UAE, Japan, Korea, Australia + French Overseas Departments (Guadeloupe, Martinique, Reunion)

• Chronopost Home Express: €40

Shipping costs are automatically calculated during your order based on your delivery address.

For all destinations outside the European Union, we have activated the DDP (Delivered Duty Paid) service: customs duties and import taxes are included in the displayed price. You will not have any additional fees to pay upon delivery.

We offer a 2-year warranty on all our jewelry and watches. This warranty applies against manufacturing defects, under normal use. For the warranty to be valid, no chemical products should come into contact with the jewelry. This warranty gives you the possibility to repair or, if necessary, replace your product upon purchase. The return of the product must be accompanied by proof of purchase. Our customer service is available to assist you with your claim.

If your jewelry is damaged or broken and is not covered by our warranty, you can contact us to repair your jewelry at ClioBlue. The amount of the repair will be communicated to you as soon as possible. For more information on the shipping procedure, please do not hesitate to contact our customer service.

At Clio Blue, we work with precious materials – starting with sterling silver, the heart of our identity for over 30 years.
Silver is a precious metal traded on international markets, just like gold. Its price fluctuates according to supply, demand, and the global economic climate. These variations naturally impact the cost of our raw materials.
Rather than reducing the quality of our alloys or finishes, we choose to maintain the excellence of each piece and adjust our prices to reflect the true value of the metal they are made of.
This is also what makes each Clio Blue jewel a lasting object of value: you are not simply buying an accessory, but a piece made from a precious material whose value continues to increase.
A price that changes is proof that your jewelry is made from a noble and authentic material - never from a substitute.

If the product you ordered ultimately does not meet your expectations, you benefit from a withdrawal period of fourteen days from receipt of your jewelry. The product must be returned to us in new condition and protected in its original packaging.

Discover the step-by-step return procedure. Following the return of the product, your order will be refunded within 14 days maximum.

However, return shipping costs are at your expense.

The return address is:

Showroom Clio Blue

55 Rue de Turbigo, 75003 Paris.

Once we receive your return, we will process the refund. The waiting period for your refund to be processed is one week. It will therefore take a maximum of 14 days for your refund to appear on your bank account.

You have 14 days from the date of purchase in-store or receipt of the jewelry to exchange it. To make an exchange, please contact customer service.

The conditions for exchange are as follows:

The stones must not have been worn or damaged and must be returned in their original condition.

Products that have already been replaced and custom-made products (resized, engraved, etc.) are not eligible for replacement.

Once we have received your return in our warehouse, please wait a maximum of one week before the refund is processed.

This delay is due to the inspection of our returns. In fact, each returned item is carefully inspected and analyzed upon arrival. If our quality control team is not satisfied with the condition of a returned item (for example: signs of wear or a previously worn item), and we are unable to restock it stock, the return will be refused and the item will be returned to you after payment of shipping costs at your expense.

Once the return has been inspected and accepted, you will be refunded to the payment method you used when checking out. Depending on your banking institution, the transaction may take up to ten business days maximum to appear in your bank account.

If you have returned your order, you will be refunded using the same payment method you used for purchase.

For example, if you paid by credit card, you will be refunded directly to your bank account.

When you return an order, the waiting period for your refund to be processed is 10 to 14 days maximum.

Once the refund has been processed, depending on your bank, the transaction may take a few days to appear in your account. Therefore, it will take a maximum of 14 days for your refund to show up in your bank account.

Shipping costs are only reimbursed if the entire order is returned or if:

- the product received does not conform to the original order, or

- the product received is defective.

Banking transactions in France are authenticated using 3D Secure. Your online payments are therefore perfectly secure.

You can pay for your order by:

-Credit Card

-Apple Pay

- AMEX

-Paypal

-Just

-In three interest-free installments with Klarna

We advise you to contact your banking organization to ensure the proper functioning of your payment method. If there are no issues, contact us via the contact form for assistance. Our team will be happy to answer your questions!

In the event of a dispute, the consumer has the option of using a consumer mediator free of charge, as part of an amicable settlement, after contacting our customer service.

In accordance with the provisions of the Consumer Code concerning "the mediation process for consumer disputes", after contacting us and if you do not receive a satisfactory response, you have the option of using a free consumer mediation procedure with:

CM2C
49 rue de Ponthieu
75008 PARIS
Tel: 01 89 47 00 14

Website: https://www.cm2c.net
Email: contact@cm2c.net

You can also submit your request online on the mediator's website.
If an amicable solution cannot be reached, you can contact the mediator to whom we are subject.

TELEPHONE SOLICITATION - RIGHT TO OBJECT
If, as part of your order or customer relationship, you provide us with your telephone number, we inform you of your right to register free of charge on the Bloctel telephone marketing opt-out list (www.bloctel.gouv.fr).