Have any questions?

To place an order on our website, you first need to create an account. Then simply add items to your cart by clicking the « Add to cart » button. Once in your cart, you can place your order by following the different steps of the checkout process (cart, address, shipping, payment). By confirming your order, you validate and accept the General Terms and Conditions of Sale of our website.

You can track your order from your customer account in the “My orders” section, where you can access the list of your orders and their status. The tracking link will be sent by email as soon as your order has shipped. It will also be available in your order details.

Under normal circumstances:  48 to 72 business hours

Free shipping in France on orders from €80 

We ship via 2Shop (pickup point), Chronopost and Colissimo depending on the destination. Several shipping methods are available depending on your country of residence:

France

• 2Shop pickup point (2–4 days): €3.90 (free from €80)
• Chronopost express home delivery (D+1/6): €10
• Colissimo home delivery: €6.00

Belgium

• 2Shop pickup point (2–4 days): €4.50
• Chronopost express home delivery: €8 (free from €80)

Germany, Luxembourg, Netherlands

• 2Shop pickup point (2–4 days): €5
• Chronopost express home delivery: €8 (free from €80)

Portugal, Spain, Italy

• 2Shop pickup point (2–4 days): €5
• Chronopost express home delivery: €10 (free from €80)

Poland, Bulgaria, Hungary, Czech Republic

• 2Shop pickup point (2–4 days): €8
• Chronopost express home delivery: €10

Austria, Denmark, Finland, Slovenia, Slovakia, Croatia, Estonia, Latvia

• 2Shop pickup point (2–4 days): €11
• Chronopost express home delivery: €10

Sweden, Greece, Cyprus, Lithuania, Romania, Ireland

• Chronopost express home delivery: €10

United Kingdom

• Chronopost express home delivery: €25

Switzerland

• 2Shop pickup point (2–4 days): €25
• Chronopost express home delivery: €30

Americas (USA, Canada, Mexico)

• Chronopost express home delivery: €35

China, HK, Singapore, UAE, Japan, Korea, Australia + French overseas departments (Guadeloupe, Martinique, Réunion)

• Chronopost express home delivery: €40

Shipping costs are calculated automatically at checkout based on your delivery address.

For all destinations outside the European Union, we have activated the DDP (Delivered Duty Paid) service: customs duties and import taxes are included in the displayed price. You will not have any additional fees to pay upon delivery.

We offer a 2-year warranty on all our jewelry and watches. This warranty covers manufacturing defects under normal use. For the warranty to be valid, the jewelry must not have come into contact with any chemical products. This warranty allows your product to be repaired or, if necessary, replaced. Returned products must be accompanied by proof of purchase. Our customer service team remains available to assist you with the process.

If your jewelry is damaged or broken and not covered by our warranty, you can contact us to have it repaired by ClioBlue. The cost of the repair will be communicated to you as soon as possible. For more information on the shipping procedure, please feel free to contact our customer service team.

At Clio Blue, we work with precious materials – starting with solid silver, at the heart of our identity for over 30 years.
Silver is a precious metal traded on international markets, just like gold. Its price fluctuates according to supply, demand and the global economic climate. These variations naturally affect the cost of our raw materials.
Rather than lowering the quality of our alloys or finishes, we choose to maintain the excellence of every piece and adjust our prices to reflect the true value of the metal they are made of.
This is also what makes every Clio Blue piece an object of lasting value: you are not simply buying an accessory, but a piece made from a precious material whose value keeps rising.
A changing price is proof that your jewelry is made from a noble, authentic material - never a substitute.

If the product you ordered does not meet your expectations after all, you have a fourteen-day withdrawal period from the date you receive your jewelry. The product must be returned to us in new condition and protected in its original packaging.

Discover the step-by-step return procedure. Once the product has been returned, your order will be refunded within 14 days maximum.

However, return postage costs are at your expense.

The return address is as follows: 

Showroom Clio Blue

55 Rue de Turbigo, 75003 Paris.

Once we receive your return, we will process the refund. The waiting time for your refund to be issued is one week. Please therefore allow up to 14 days for your refund to appear in your bank account.

You have 14 days from the date of purchase in store or from receipt of your jewelry to exchange it. To make an exchange, please submit a request to customer service.

The exchange conditions are as follows:

The stones must not have been worn or damaged and must be returned in their original condition.

Products that have already been exchanged and custom-made products (resized, engraved, etc.) are not eligible for exchange.

Once we have received your return at our warehouse, please allow up to one week for the refund to be issued.

This delay is due to the inspection of returns. Each returned item is carefully inspected and assessed upon arrival. If our quality control team is not satisfied with the condition of a returned item (for example: signs of wear or an item that has already been worn), and if we are unable to put it back in stock, the return will be refused and the item will be sent back to you after payment of the shipping costs, which are at your expense.

Once the return has been inspected and accepted, you will be refunded using the payment method you used when placing your order. Depending on your bank, the transaction may take up to ten business days to appear in your bank account.

If you have returned an order, you will be refunded using the same payment method you used for the purchase.

For example, if you paid by credit card, you will be refunded directly to your bank account.

When you return an order, the waiting time for your refund to be issued is 10 to 14 days maximum. 

Once the refund has been issued, depending on your bank, the transaction may take a few days to reach your account. Please therefore allow up to 14 days for your refund to appear in your bank account.

Shipping costs are only refunded if the entire order is returned or if:

- the product received does not conform to or match the original order, or

- the product received is defective.

Bank transactions in France are authenticated with 3D Secure. Your online payments are therefore completely secure.

You can pay for your order by:

-Credit card

-Apple Pay 

- AMEX

-Paypal

-Just

-In three interest-free installments with Klarna

We recommend that you contact your bank to make sure your payment method is working properly. If there is no issue to report, contact us via the contact form for assistance. Our team will be happy to answer your questions!

In the event of a dispute, the consumer may use a consumer mediator free of charge, with a view to an amicable settlement, after having contacted our customer service.

In accordance with the provisions of the French Consumer Code concerning « the consumer dispute mediation process », after contacting us and in the absence of a satisfactory response, you may use a consumer mediation procedure free of charge with:

CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14

Website: https://www.cm2c.net
Email: contact@cm2c.net

You can also submit your request online on the mediator's website.
If no amicable solution is reached, you may refer the matter to the mediator we are affiliated with.

TELEPHONE CANVASSING - RIGHT TO OBJECT
If, in connection with your order or the customer relationship, you provide us with your telephone number, we inform you of your right to register free of charge on the Bloctel telephone canvassing opt-out list (www.bloctel.gouv.fr).